Palmstreet FAQ
We encourage you to check out the official Palmstreet buyer guide to getting started.
https://help.palmstreet.app/buyer/buyer-faqs
The FAQ below pertains to Blue Moon Tropicals on Palmstreet only:
Palmstreet puts the item in the chat window as a message but does not actually send it. Please click share to send the item over, Thank you!
- We ship to all 50 United States from Florida. Sorry, we do not ship outside the USA.
- Shipping is automatically combined when you order additional items from our shop before Sunday at 11:30PM EST.
- We ship on Monday to avoid the weekend.
- For tropicals we recommend: Express to West Cost, AK & HI. 2-day for the Midwest, MI & NY. Standard shipping is fine for the southern states less than 1000 miles from Eustis, FL
- We can not manage everyone but we may ask you to purchase additional postage or hold your order for inclimate weather. We may cancel your order if we believe the plant may not survive the journey.
Shipping Upgrade 2 day: https://palmstreet.app/g/Le5wMdwv
Shipping Upgrade Express: https://palmstreet.app/g/4ll1s9XT
Insulation and Heatpacks are needed in the winter if your daytime temps are below 45°F
Shipping 72 hour heat pack: https://palmstreet.app/g/AaZ6prUs
Shipping Insulation: https://palmstreet.app/g/EzGZvXQf
Use the links above or search for “Shipping” from our store page and checkout with the upgrade item to add additional postage.
They will be clearly marked in the description with “GROWERS CHOICE” in the description if this is the case.
For everything else, it’s the exact plant you’ll receive, no guesswork and no stock photos. What you see is what ships.
No, we do not accept Klarna, Afterpay, or Pay-in-4 at this time. Standard payment methods through Palmstreet are supported.
Please let us know as soon as possible, we can easily cancel your order before it ships.
We do not charge a fee if the order is cancelled before shipping.